I will never forget the first time I sat in a big conference where Sydney Banks was speaking and heard him say, “Don’t listen to my words; listen for a feeling.” It was very early on in my exposure to the Principles, and I came close to fleeing the room. As a hard-working, hard-charging business person in a service business, who had been a tough-minded newspaper reporter, I was highly educated and well-trained to listen to and pay close attention to words. Every word mattered. Getting people’s words “right” mattered. I had a Master’s Degree with a focus on Linguistics, for heaven’s sake, and that was all about words. If you didn’t focus closely on words, you could end up being sued in my work. Feelings!? Huh???
I probably would have fled, except that I was seated in the middle of a row. I glanced around me; everyone was sitting quietly, unconcerned about what Syd had just said, just taking things in. I would have embarrassed the person who had brought me if I clambered over a bunch of quiet people to rush for an exit, and I was also trained to be courteous. So I sat there, trying not to display my restless confusion, wondering what the heck it meant to “listen for a feeling.” I didn’t hear much else that day because, of course, I could not figure that out. So I was still puzzling over it on the drive home.
On the way, I asked the person who had brought me. The ambiguous answer infuriated me, but I kept that to myself, too, for the sake of politeness. “I imagine it means something different to each person who hears it. You have to see it for yourself.” I turned on the radio, hoping to mask how annoyed I was. That night, I lay in bed in turmoil. “Listen for a feeling,” just four ordinary little words, and they were so outside of my world when strung together that I could make no sense of them at all. I had spent more than an hour in the audience of the talk of a self-confessed uneducated person, and I had no idea of the meaning of what I had heard. Yet hundreds of other people in the room seemed to think it was wonderful. During the break, I didn’t hear a single other soul complain about being perplexed.
When I confessed my fear that whatever this was, it just wasn’t for me — too weird and airy-fairy — to my mentor, he just laughed and said, “Let it go. Just relax. It will all come together for you when you stop trying so hard.”
“But, but,” I spluttered. “I run a business. You guys are trying to turn my brain to mush.”
“Sorry,” he said. “We don’t have that kind of power. You can only do that to yourself. But don’t worry about it. It won’t last. How about we go get some lunch?”
Oh, I tell you, in the beginning these people were maddening! The more agitated I became, the less interested they were in talking about it (unlike most of my friends). But I admit that lunch and a few jokes and some trivial conversation that day cheered me up.
OK, I was at a turning point. I could walk away from a group of people who seemed to me to be uncommonly happy, contented, productive and kind, who seemed to really enjoy their lives, and thereby lose any chance of learning what they knew that I didn’t. Or I could just stop worrying about it and hang out with them, as they suggested, and see what happened if I wasn’t analyzing every single word they said to me. It was not actually a tough choice. What person who aspired to sanity would walk away from people who clearly cared, had my best interests at heart, and really wanted things to work out well for me? Despite my prickly attitude, they actually seemed to like me; they were immune to taking offense.
Fast forward a year, a wonderful year of soaking in the experience of spending a lot of time with high-spirited, high-minded, compassionate people who just loved their work and life in general. I took the advice to “thank my brain for sharing” when a bunch of questions would start popping up in my head, and I discovered quietude. I discovered having no need whatsoever to keep talking when I had nothing contributory to say. Everyone noticed how much calmer I was.
And then, one magical day, I “heard” the feeling. I can remember that moment with the exactness of a perfectly enlarged and preserved photograph. I was holding a staff meeting with my employees. We had been struggling for a while with how to handle a particularly difficult — all right, abusive — client who was also a major contributor to our income. That afternoon, I just “saw” that I had to put an end to our contract with that client, no matter the financial implications. I had an insight of total moral and ethical clarity; it served no one to go along with abuse for the sake of money. I gathered my staff, after notifying the client, and I told them what I had done. They immediately launched a barrage of technical questions, but instead of hearing their questions, what I heard was, “they are all feeling insecure about this.” The feeling of insecurity loomed in my mind much larger than any specific question.
“You know what,” I said, “we don’t need to worry about all these details right now. We will work it out. And I have tremendous confidence in all of us staying together, working together, and doing just great together. This is just a moment in time. We have no idea, yet, what we might be able to accomplish without spending so much time on a negative situation, so let’s just have our coffee and cookies and enjoy some free time together.”
There was zero precedent for that in my previous work life. The “old” me, the one who couldn’t even imagine listening for a feeling and following that, instead of my intellect, would have forged on, trying to answer each and every question, getting into the weeds of what it would be like to extricate ourselves from a contract, keeping the meeting going until every last question was discussed for as long as people wanted to keep talking about it. I would have been drawing charts and lists up on the board, sending people out to find certain files for reference, calling our attorney and our accountant, focusing on the words people were saying as though, if I really got to the bottom of everyone’s concerns, it would all work out just great.
The “new” me, the one who heard the feeling, simply realized that what my staff needed was reassurance and getting their minds off their fearful questions until they could enjoy their freedom and think fresh. And you know what? That was absolutely perfect. We chatted and had coffee and the cookies someone always brought to our meetings, then went back to work. Within a few days, I had reviewed the dissolution with our attorney and our accountant and I had a game plan. We had a brief meeting; everyone saw what they needed to do, and it turned into a routine business transaction. No biggie.
The big surprise, though, was that my staff relaxed so much once that was behind us that they actually became ambassadors for our work. Our existing clients started telling their friends and colleagues how much they were enjoying working with us, and how pleasant our staff was. Within a year, we had nearly doubled our business.
And from that one meeting forward, that one time I was so fortunate that my head had cleared and my heart had heard, I lost my attachment to my intellect, and I lived in a world of feelings and responded to them with love and care, just as my mentors had responded to me.
Oh, wow! It was so simple, when I let it be simple.
I don’t mean to suggest that I turned into a lifelong model of great leadership with that one big insight. We’re all human; we drop into insecurity before we even see it coming; we do things we regret; we second-guess our own wisdom. But there was one permanent change in my life. That anxious, analytical, revved-up state did not, I repeat, did not feel normal to me, did not feel good to me. It wasn’t my baseline any more. I saw it as a warning sign to slow down and try to weather it until it passed, rather than a green light to create a lot of activity around me. My intent was to regain my good feelings as soon as I could. I did my best not to pay much attention to my own complicated thinking at those times. And I always knew that the quieter, calmer more insightful me was the real me, the true me, the core me that could be sidelined but would always be ready to step back into the game.
Once any of us sees that, we cannot be tricked by our own minds. We know where we are, and we find our way as long as we listen for a feeling.
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